Acceptable Use Policy

1. Follow the Law

You are responsible for making sure your use of the Services complies with all laws and regulations that apply to you. This includes, without limitation:

• The U.S. Telephone Consumer Protection Act (TCPA)
• The U.S. Wiretap Act and applicable state wiretapping or two-party consent laws
• Canada's Criminal Code provisions on interception of communications
• Federal, provincial, and state privacy and data protection laws
• Consumer protection and anti-spam laws

This list is not exhaustive. It's your job to understand what laws apply to your specific situation. HeyThere does not provide legal advice.

2. Call Recording and Consent

If you use the Services to record, monitor, transcribe, or analyze phone calls, you must provide all legally required notices and get all legally required consents before doing so.

Different jurisdictions have different rules. Some require all-party consent. Others require only one-party consent. Some require specific disclosures at the start of a call. You are responsible for knowing and following the rules that apply to your calls.

3. What You Can't Do

3.1 Fraud and Impersonation

Don't use the Services to impersonate individuals or organizations in a misleading way. Don't run scams, phishing operations, or social engineering campaigns. Don't misrepresent who you are or who you work for.

3.2 AI-Generated Speech and Content

The Services allow you to configure how an AI assistant communicates with callers on your behalf. You are responsible for what your AI assistant says. Specifically:

• Don't configure the AI to make false, misleading, or deceptive claims about your business, products, pricing, or availability.
• Don't use the AI to create a false sense of urgency, fabricate time-limited offers, or pressure callers into decisions.
• Don't instruct the AI to impersonate a specific real person, including yourself, in a way that misleads the caller into believing they are speaking with a human.
• Don't configure the AI to collect sensitive personal information (credit card numbers, Social Security numbers, health information) from callers unless you have appropriate legal authority and safeguards in place.
• Don't use the AI to deliver content that is abusive, threatening, discriminatory, or unlawful.

HeyThere reserves the right to review AI configurations and disable any configuration that violates this AUP.

3.3 Harassment and Abuse

Don't use the Services to harass, threaten, intimidate, or exploit anyone. Don't process communications that are unlawful, abusive, or defamatory.

3.4 Telemarketing Abuse and System Overload

Don't use the Services for unlawful robocalling or unsolicited telemarketing. Don't generate call volumes designed to stress, test, or disrupt telecommunications infrastructure or HeyThere's systems. Don't try to circumvent anti-spam, anti-fraud, or call filtering protections.

Sustained or excessive usage that degrades service quality for other customers, or that exceeds any reasonable interpretation of normal business use, constitutes abuse regardless of whether it triggers overage billing.

3.5 Emergency and High-Risk Use

The Services are not built for situations where failure, delay, or inaccuracy could cause serious harm. Don't use them for:

• 911 or emergency response systems
• Crisis intervention or life-safety operations
• Healthcare triage or medical decision-making
• Any environment where a missed or delayed message could lead to death, serious injury, or significant damage

4. Sensitive and Regulated Data

Don't use the Services to process categories of data that require specialized regulatory compliance (such as protected health information or financial account data subject to sector-specific regulations) unless HeyThere has given you written authorization to do so.

If you handle sensitive personal information through the Services, you are responsible for implementing appropriate safeguards and obtaining any required legal authorization.

5. Protecting the Platform

Don't reverse engineer, decompile, or try to extract source code from the Services. Don't probe or test for security vulnerabilities. Don't interfere with system performance or integrity.

Don't use transcripts, summaries, call data, or other outputs generated by the Services as training data for machine learning models or AI systems that compete with HeyThere's products. For clarity, using outputs for your own internal business purposes (analyzing call trends, improving your operations, building reports) is fine. Using them to build or improve a competing phone assistant product is not.

6. Account Security

Keep your account credentials secure. Use reasonable administrative, technical, and physical safeguards consistent with industry practice. If you discover unauthorized access to your account or any security incident affecting the Services, notify HeyThere promptly at legal@getheythere.com.

7. What Happens If You Violate This Policy

If HeyThere reasonably believes you've violated this AUP, HeyThere may, at its sole discretion and without prior notice:

• Investigate the suspected violation
• Suspend or terminate your access to the Services
• Remove or restrict access to content or configurations
• Comply with valid legal process, including subpoenas and court orders, that requires disclosure of information

HeyThere does not actively monitor the content of customer communications. But HeyThere reserves the right to act when it has a reasonable basis to believe a violation has occurred.

8. Reporting Violations

If you become aware of any violation of this AUP, report it to legal@getheythere.com.

Include enough detail for HeyThere to investigate. HeyThere will review reports but is not obligated to respond to or act on every report received.

9. Changes to This Policy

HeyThere may update this AUP from time to time. When changes are made, the updated policy will be posted at this page with a new effective date. Continuing to use the Services after an update means you accept the revised terms. If a change materially affects your rights or obligations, HeyThere will make reasonable efforts to notify you in advance.

This Acceptable Use Policy is incorporated by reference into the HeyThere Early Adopter Program Agreement and any other agreement governing your use of the Services. See our Terms of Service for full details.