Fritter Factory Innovation Labs Inc. (“we,” “us,” or “our”) operates HeyThere, an AI-powered call, text, and voicemail management service. This Privacy Policy explains how we collect, use, store, and protect your information. We are a Canadian company based in Prince Edward Island, and we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). If you are located in the European Union, we also respect your rights under the General Data Protection Regulation (GDPR).
1. Information We Collect
Account Information
When you sign up, we collect your name, email address, and business name or type. This information is used to create and manage your account.
Call, Text, and Voicemail Data
When you use the Service, we process call recordings, voicemail audio, text messages, transcriptions, and AI-generated summaries. This data is necessary to provide the core functionality of HeyThere.
Usage Data
We collect information about how you interact with the Service, including features used, pages visited, and actions taken. This helps us understand how to improve the product.
Device and Technical Data
We may collect device type, operating system, browser type, IP address, and similar technical information for security and troubleshooting purposes.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process and summarize your voicemails and text conversations using AI
- Route calls and messages to the appropriate recipients
- Communicate with you about your account and the Service
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations
3. How AI Processes Your Data
HeyThere uses artificial intelligence to process your communication data. When a call, voicemail, or text message is received, it is processed by AI to generate transcriptions, summaries, and routing decisions. We are transparent about this: AI is a core part of how the Service works, not a hidden feature.
We use third-party AI providers to process voice data. Your data is sent to these providers solely for the purpose of providing the Service. Your voice data is not used to train AI models — not ours, and not our providers'.
4. Data Storage and Security
Your data is stored on secure servers with industry-standard encryption in transit and at rest. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Services
We use third-party service providers to help us operate the Service. These may include cloud hosting providers, AI processing services, analytics tools, and communication platforms. These providers have access to your information only as necessary to perform their functions and are obligated to protect it.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete your personal information within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes.
7. Your Rights
You have the right to access, correct, or delete your personal information. You may also request a copy of your data in a portable format. Under PIPEDA, you have the right to withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions. If you are in the EU, you also have rights under GDPR including the right to object to processing and the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at privacy@getheythere.com.
8. Cookies and Tracking
We use privacy-friendly analytics (Fathom Analytics) that does not use cookies or track personal information. We do not use advertising trackers. If we introduce cookies in the future, we will update this policy and provide you with appropriate notice and controls.
9. Children's Privacy
The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in compliance with applicable data protection laws, including PIPEDA and, where applicable, GDPR.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
12. Contact
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at privacy@getheythere.com.
Fritter Factory Innovation Labs Inc.
Prince Edward Island, Canada